FAQ

DO I HAVE TO PAY FOR RETURN SHIPMENTS?

Please email info@1offparis.com to communicate the return, the costs for the return are for the customer. Purchased items can be returned within 14 days of the delivery date. Click here for more information

HOW DO I KNOW WHICH SIZE TO CHOOSE?

The sizing is visible in our size guide plus the measurements per piece are shown in the product descriptions. Click here 

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept IDEAL, Visa, Mastercard and PayPal.

DO YOU SHIP INTERNATIONALLY?

Yes, we offer worldwide shipping.

ZONE 1 : NETHERLANDS Shipping costs: 6 €
Delivery time: 2-3 working days

ZONE 2: EU COUNTRIES Shipping costs: 15 €
Delivery time: 3-6 working days

ZONE 3: NORWAY-SWITZERLAND

Shipping costs: 25 €
Delivery time: 4-6 working days

WHAT IS THE DELIVERY TIME?

Every order placed before 2pm on Monday-Friday, will be processed the same day. Orders made on weekends or public holidays will be processed the next working day. For the specific delivery times per country, please refer to our shipping page.

WHERE CAN I FIND THE SHIPMENT STATUS OF MY ORDER?

Once your order has been shipped you will receive an email with a track & trace number to track the status of your order. If you have not received it, please check your spam box. Otherwise, please email our customercare with your order number: info@1offparis.com 

HOW DO I RETURN A PRODUCT?

Purchased items can be returned within 14 days of the delivery date. 
To return or exchange items:

Please make sure that the return form is enclosed with your order and that this form must be completed and included in the package. Without this return form we will not be able to process. 
Items to return must be in perfect condition, with tags still attached and accompanied by a completed return form. We do not pay for additional customer tax.

Please follow the below instructions to return your item:

- Place the item(s) and the completed return form in the original shipping box, or use an alternative solid packaging method. Close securely

- Take the package to your nearest post office within 14 days of the delivery date of your order. Note: It is your own responsibility to ship the items with track & trace. 

Please send your package to:

1/OFF 
T.A.V. RETURN ECOM
KEIZERSGRACHT 116B
1015CW AMSTERDAM
THE NETHERLANDS

HOW CAN I EXCHANGE A PRODUCT?

To exchange an item for a different product we kindly ask you to place a new order. The process of exchanging an item is the same as returning an item.

HOW MANY DAYS DO I HAVE TO RETURN OR EXCHANGE MY PRODUCT?

You will have 14 days from the day that you have received your order to return a product.

CONTACT

For online shop assistance or questions about orders or products, please contact: info@1offparis.com

For any press related questions, please contact: press@1offparis.com

Interested in selling 1/OFF? please contact: sales@1offparis.com